What support options are available to Siberson Veriket Data Classification customers?
| Support Channel | Description | Access |
|---|---|---|
| Helpdesk Portal | Formal ticket-based support with defined SLA commitments. Primary channel for production issues, configuration questions, and technical escalations. | http://support.siberson.com |
| Knowledge Base | Comprehensive product documentation, deployment guides, classification taxonomy design references, and integration configuration articles. | http://wiki.siberson.com |
| Atlassian Service Desk | Structured incident and change management tracking for enterprise customers. | siberson.atlassian.net/servicedesk |
| Partner First-Line Support | Organizations procuring through Siberson channel partners or MSSPs receive first-line support through their service provider, with Siberson providing second-line escalation. | Via commercial partner |
Last updated: 2026-04-12