A telecom operator protected subscriber PII across CRM and billing
The challenge
Vast subscriber PII was accessed daily by large teams and partners, and high turnover multiplied leakage risk under KVKK and GDPR.
The operator needed control across the tools agents actually use, plus evidence for regulators.
The Siberson solution
Label subscriber data
Veriket classified subscriber PII across CRM, billing and support repositories.
Enforce at egress
Verikor applied label-aware policy to email, web, USB, cloud and print.
Contain partners
Policies constrained third-party data extraction.
Evidence at scale
Enforcement was logged and mapped to KVKK and GDPR.
Results
“We reduced subscriber-data exposure without slowing the contact centre.”
Products used
Compliance & standards
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